Voice Biometric Solutions and Deepfake Protection
SECURE | PRECISE | FAST | AGNOSTIC | OPTIMIZED | CONCISE | DYNAMIC
ValidSoft’s world-leading voice biometric technology, Trusted eXperience integrates with web browsers, apps, IVR’s, IVA’s, speech bots, and contact centers to provide consumers with real confidence that their identity, and personal assets, are taken seriously. With nothing to remember and nothing to forget, Trusted eXperience is the easiest and most secure user experience for identity assurance in an omni-channel world.
Secure Identity Assurance
Without secure and simple identity assurance of the consumer, authentication in the Contact Center will continue to be ineffective, costly and compromised.
Security Grade Cyber Platform
√oiceID™ is a “security grade” cyber platform, a classification that we believe none of our competitors can achieve
Authentication and Identification
√oiceID™ accurately identifies speakers by the sound of voice, in real-time providing authentication and identification using static phrase or random digits (or a combination) (active voice biometrics) and free-flowing text (passive voice biometrics)
Continuous Authentication
√oiceID™ can perform continuous passive authentication over conversational or intent driven free speech
Voice Authentication = Trusted Identity
√oiceID™ Active Authentication (Text-Dependent)
Text Dependent or passphrase / OTP mode is where a specific, typically short, phrase or series of digits is used for enrolment and for authentication.
√oiceID™ Conversational Authentication (Text-Independent)
Text independent mode is where natural speech or conversation is used to enroll and authenticate the user.
Precision Voice Biometrics (See-Say®)
Precision Voice combines what the customer is saying along with confirmation that they are the correct claimed identity.
Speaker Verification
Speaker Verification; is the process of verifying someone’s voice against a claimed identity. It is a 1 to 1 matching process where audio is checked against a (single) previously enrolled voice model (the voice print).
Speaker Identification
Speaker Identification is the process of checking spoken audio against multiple pre-enrolled voice models. It is a 1 to N process as there is no claimed identity, the system is trying to establish who the speaker is from their voice.
Protect your Contact Center against Generative AI Deepfake Attacks
Seamlessly integrated within our Intelligent Communications Platform, Intermedia AI technology is transforming how businesses work.
A synthetically generated voice, or a deepfake voice, is an AI-created voice that sounds like a real person but isn’t. It's made by training algorithms on recordings of human speech and is used for things like customer service automation and voiceovers. However, it can be dangerous because it can be used for scams, impersonations, or spreading fake information, making it hard to trust what you hear.
Voice-Verity® - patented generative Al audio deepfake detection. ValidSoft’s patented and proven technology is at the forefront of detection and prevention of Generative Al deepfake cyber attacks. Monitor every call for generative Al deepfake audio, computer generated speech and Robo-calls.
The first check that must be done for every call placed to an agent, IVR or IVA – is it a genuine human or is it synthetic – delivering an enhanced risk-based approach to every call protecting your customers seamlessly and invisibly.
Voice Biometrics: Seamless Watchlist Protection Against Fraudsters
Identify known fraudsters through a federated watchlist. ValidSoft’s Watchlist Processing solution has been designed to be your defense against known fraudsters in your contact center. This solution provides you with the rich set of features such as blacklisting, whitelisting, and preventing account takeovers.
Blacklisting
The system provides the ability to define a list of voiceprints as a blacklist for checking during authentications.
Whitelisting
The system provides the capability of defining a list of voiceprints of known or legitimate users for use in authentication.
N:M processing
ValidSoft supports N:M processing, meaning we can detect potential duplicate voice models enrolled under different aliases.
Clustering
Cluster voiceprints into groups with common purposes, i.e., identify a speaker within a group of enrolled users or family members
Popular Integrations
