Boost Customer Experience with AI-Powered Contact Center
VOICE | EMAIL | CHAT | SMS | WORKFORCE MANAGEMENT| AI & ANALYTICS
Better, Faster Service
Intelligently route calls, chats, emails, and text messages to the right employee every time.
Personalized Interactions
Automatically know who is calling in real-time to give your customers the top-tier service they expect.
AI-Powered Workflows
AI Interaction Insights increases your capacity to help more customers and improve customer experience.
Integrated with Unite
Drive more productivity and better customer experiences with our hosted Contact Center integrated with Unite.
AI-Powered Communications
AI Assistant
AI Assistant streamlines routine and complex tasks—writing content, summarizing emails, translating text, solving problems, generating code, and more—without leaving the Unite app.
AI Meeting Recap
Automatically transcribes and summarizes meetings, delivering action items, key topics, and transcripts. Saves time, boosts engagement, and ensures clear next steps for every participant.
AI Call Recap (Coming Soon)
AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary.
AI Topics & Trends (Coming Soon)
Surfaces recurring customer issues, sentiment shifts, and conversation patterns across calls. Equips managers to coach effectively, identify blind spots, and make data-driven decisions.
AI That Works Where You Work
Seamlessly integrated within our Intelligent Communications Platform, Intermedia AI technology is transforming how businesses work.
By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, Intermedia AI technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.
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Not sure which Intermedia plan is the best fit? We’ll help you cut through the noise and match the right UCaaS or CCaaS options to your exact needs, whether that’s seamless collaboration, smarter customer engagement, or enterprise-grade security.
Don’t waste time guessing or overpaying for features you don’t use. Let S3 Technology Group guide you to the plan that delivers the most value for your business today and scales with you tomorrow. Talk to our experts now and start building your perfect Intermedia solution.
Get Help Selecting the Right Intermedia Plans and Options
Intermedia Contact Center - Wherever, Whenever Customer Engagement
Improves customer interactions for businesses of all sizes and help you differentiate
from the competition where it matters most – the customer experience.
​Here is what you can do with Intermedia Contact Center:
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Support multi-site contact centers and remote agents
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Centralize management from one portal, accessible anywhere, any time
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Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
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Easily manage customizable agent skillsets and statuses
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Centralize the handling of calls, web chat, email, andSMS in a single application with our omnichannelcapabilities
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Enhance audience engagement with outbound dialingand advanced outreach campaign capabilities
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​Send out post-call surveys to measure satisfaction
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Quickly and easily integrate with CRM, Service Desk, EHR andWFM systems
​Expert Service Provisioning
1) Set Up Your Service
Onboarding team helps you select your services, verifies account information and settings and schedules cutover timing.
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2) Go Live With Confidence
Once everything is provisioned, we guide you through your go-live step by step. From testing call flows to ensuring devices are connected and ready, you’ll have dedicated support to minimize downtime and avoid disruptions. Your team can hit the ground running with a system that works on day one.
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3) Ongoing 24/7 Support
Verify mail server and domain records, execute cutover with new mail routing, export any new email and verify completion.
Popular Intermedia Integrations
