One CX platform, one true partner
Data, AI agents, and humans—unleashed with no limits
Fuel your AI with the right data.
Kustomer’s CRM transforms service by gathering data at the point of order, enabling proactive conversations. It pulls data from multiple sources for a complete customer view, making it accessible, actionable, and searchable all within one platform.
The Future of Service: Proactive, Personalized, and Powered by AI
Imagine if the company you bought your treadmill from used Kustomer.
Our CRM would already have your purchase details, and with IoT tech, it monitors your treadmill. When an issue is detected, our AI Agents notify support before you even notice. A replacement part is shipped, along with a repair video.
Instead of a generic follow-up, the AI Agent prompts a personalized offer, like an extended pass to workout videos. Whether it's a human or AI, every interaction is smooth, personalized, and hassle-free.
